Jeff Ansari

Profile

Have always sought to gift technology users with an appreciation & understanding for their products. To resolve their issues while educating throughout the process.

Over the course of my career, I have had the opportunity to carry out my goal in higher education classroom environments, small business consulting opportunities, the hectic Apple Store retail environment, and in large business & enterprise.

SKILLS & CERTIFICATIONS

Apple Certified Mac Technician
Microsoft Azure Fundamentals
CompTia A+ ce
CompTia Network+ ce
CompTia Security+ ce
CompTia Cloud Essentials
Linux Essentials
Certified Associate in Project Management (CAPM)
ITIL Foundation Certificate in IT Service Management
CIW Advanced HTML5 & CSS 3 Specialist
CIW Site Development Associate
CIW User Interface Designer

Software: macOS, iOS, Android, Chrome OS, Windows 10/11, Microsoft 365, Bomgar Remote Assistant, Apple Remote Desktop.

   

WORK EXPERIENCE

Lennar Homes
Systems Engineer
August 2019 - Present

Work across several teams, including Mobility, Apple, Desktop Engineering, and Web Administration.

Provide hands-on and remote support to the company’s associates and work on IT projects involving device management, device updates and upgrades, and the implementation of various infrastructure tools

Marriott Vacations Club
Senior Desktop Support Engineer
2014 - 2019 (June)

Provide face to face hardware and software support, as well as remote support to users across our offices in Miami, Orlando, Asheville, Las Vegas, and London

Help deploy new PC, Mac, and WYSE terminal systems, as well as higher-end printing solutions from HP, Canon and Konica Minolta

Use remote management and patching software to keep thousands of PCs across several international offices up to date and secure.

Work closely with the executive teams, including the company's CEO and President to set up corporate meetings, earnings calls, and web-based meetings.

Travel for national conferences and set up meeting rooms for presentations using Windows, Mac, and iOS/Apple TV products.

Computer Village - Apple Premiere Specialist
On-Site Support Technician & Remote Support Rep
2012-2014

Support local businesses and residents in the form of in-store software repairs on Mac and Windows systems, as well as hardware repairs on Apple products

While Computer Village had Facebook and Twitter accounts already, they were underutilized and not updated for months at a time. Took over both accounts during my time there and used localized searches to seek potential customers who had issues with Apple’s Genius Bar or were posting complaints about products that we carried or serviced. Was able to reach out and provide support, in some cases directly leading to in-store traffic as a result.

Set up and troubleshoot new & existing networks in large homes and businesses

In addition to the lifetime Apple Certified Mac Technician certificate, kept up on additional mini-certifications known as “Qualifications” for each new model of Apple’s computers in order to be granted access to order parts and start repairs from Apple’s internal GSX system

Use specialized applications to keep track of in-store and on-site inventory and to help support systems set up at local businesses (including small business, franchises, and hospitals) on an ongoing basis

Regularly met with members of Apple’s corporate teams from Austin and Cupertino and despite Computer Village being around since the mid 70’s, was able to bring up both the volume of repairs as well as the customer feedback (in the form of repair surveys) enough to meet Apple’s requirement to label the store a Premium Apple Service Provider

Apple Inc. / Apple Store Lincoln Road & Dadeland
Genius Admin & Genius
(Customer support & Repair Technician)
2006-2012

In the "Genius Administrator" role, helped facilitate and prioritize the repair process for the in-store technician team, while also working with outgoing machines and customer phone calls for updates

For our first few months as a new store, before repair value picked up, also assisted other teams on the sales floor, stepping in for customer service issues, and teaching 1 hour classes in the mornings at our “Creative Bar”

In the "Genius" role, provided hardware and software support for MacOS & iOS as well as for Apple-related issues on Windows systems

Consistently earned highest customer feedback numbers and highest volume of customers seen at the bar each week.

Completed repairs on Mac systems after store closing. Worked on all laptop and desktop models, in addition to working on iPhone repairs throughout the day.

Helped Apple's South Florida and international communities in a fast-paced "Genius Bar" environment, helping users understand their products and our service process and finding the best solutions for hardware and software issues. 

Florida International University
University Technology Services
2000-2006

Imaged Windows PCs and Macs for classrooms using Remote Desktop and Norton Ghost solutions

Worked closely with Professors to set up new applications and provide support

Solely responsible for all Mac systems as well as PC kiosks located across the campus

EDUCATION

Western Governor’s University
Master of Science, Information Technology Management
Bachelor of Science, Information Technology

HOBBIES

Started Jeffgarden.com in 1999 (originally under a different URL, ChrisCornell.cc) and have kept the site updated now for 20 years.

Currently (2021/2022) averaging 3,000 unique visitors per month. The corresponding Twitter account for the site has just under 4,000 followers, while the Instagram for the site has just under 2,000 followers (the Facebook Page is relatively newer but also shows thousands of interactions in the weekly reports as it continues to build new followers every day).

The site is dedicated to the Seattle-based rock band Soundgarden, and has enabled us to meet the band over the years, as well as having the opportunity to have photo passes and press passes to several Chris Cornell solo concerts, Soundgarden shows, and different music festivals.

Our photos and videos have been featured on the band’s social media pages as well as in online articles for Billboard, Rolling Stone, and other publications.

As recently as 2019, we have conducted our own new interviews with Soundgarden’s photographer, and the author of a forthcoming official biography of Chris Cornell.

Prominently featured (photography and write-ups) in a coffee table book called Photofantasm - which chronicles Soundgarden’s reunion and touring from 2010 through 2014), credited with videography on the official DVD release from the band Temple of the Dog, and will be receiving credit in the Chris Cornell biography that is due to be released next year.

Have built up a personal fan page to become a well known part of the Soundgarden legacy.